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Terms & Conditions

By accessing or using this website, you agree to the terms of use of our website set out below:



  1. In general

The Real Festival Company Limited, with registered offices at 70 Blake Hill Crescent, Poole, Dorset, BH14 8QS, and company number 06058307 (hereinafter “TRFC”), is the organizer of the 2000trees music festival (hereinafter “Festival”).

Every visitor of the Festival gets a wristband, giving access to the Festival site.

Each wristband is equipped with an “RFID-chip”. With this chip and the corresponding RFID-technology, TRFC can offer Festival visitors the following additional services, whether or not together with third parties (hereinafter “RFID-services”):

  • Cashless payment service (see further under 4.3.1.)
  • Facebook-link (see further under 4.3.2.)
  • Fast lane access (see further under 4.3.3.)

To get access to these RFID-services, the visitor needs to register his ticket through TRFC’s “online ticket registration service”.

The present Terms of Service govern the use of the website www.twothousandtreesfestival.co.uk and all of its sub-sites (hereinafter “Website”), housing that “online ticket registration service”. The present Terms of Service do not govern the RFID-services themselves, that may be subject of specific terms and conditions as determined by TRFC and / or third parties.

The term “Service” used hereinafter refers to the whole of visiting and/or using the Website (housing the “online ticket registration service”).

By using the Service, you acknowledge that you have read and accepted the present Terms of Service.

  1. Content and availability of the Service

The aim of the Service is politically and religiously neutral, and TRFC tries to avoid any discrimination in its broadest sense.

Information added to the Service by TRFC is the result of profound research and analysis. Nonetheless, the information is supplied without any guarantee of completeness, accuracy and/or actuality.

The Service may contain or refer to hyperlinks to other websites or webpages of third parties. TRFC has no control over the content or other characteristics of those websites or webpages, and TRFC cannot be held responsible for the content or characteristics of those websites or webpages. Even if TRFC adds a hyperlink to another website or webpage, this does not mean that TRFC agrees with the content of that site or page.

You understand and accept that TRFC may use third party services and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Service.

  1. Use of the Service

Only persons aged 18 years or older are allowed to use the Service without supervision.

Persons aged less than 18 years old who want to use the Service, need to be supervised by at least one of their parents, guardians, or other responsible adult. TRFC is not liable if persons aged less than 18 years old use the Service without parental control.

Use of the Service is at your own risk.

The Service is provided on an “as is” and “as available” basis.

As a user of the Service, you understand and agree that:

  • You are not allowed to copy, duplicate, reproduce, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service;
  • You are not allowed to use data mining, robots, screen scraping, or similar data gathering and extraction tools on the Service. You may not frame or utilize framing techniques to any part of the Service;
  • You are not allowed to upload or transmit any worms, viruses or any code of a destructive nature;
  • You are not allowed to modify, adapt or hack the Service or modify any third party website to falsely imply that it is associated with the Service;
  • You are not allowed to try to or effectively collect and/or use usernames, passwords, E-mail addresses or other personal data of other users of the Service for any purpose;
  • You may not use the Service for any illegal or unauthorized purpose. You must not, in the use of the Service, violate any laws.

TRFC reserves the right to modify or discontinue, temporarily or permanently, the Service or any part thereof with or without notice at any time.

  1. Account creation, ticket registration and activation of RFID-services

To be able to use one or more of the RFID-services, you must register your Festival ticket.

  • Where can you register?

You can register your Festival ticket :

  • Previous to the Festival, online, via the Website;
  • At the Festival site, at the official Wristband Exchange;
  • How to register?
  • First step - creating an account:

You first need to create a user account (hereinafter “Account”).

Only physical persons are allowed to create an Account. Accounts registered by “bots” or other automated methods are not permitted.

You must provide a valid e-mail address and a unique password in order to be able to sign up. The unique password needs to consist of a minimum 8 characters.

Subsequently, a message with a confirmation link will be sent to the provided e-mail address. You need to click that confirmation link, after which the Account will automatically be activated.

Once activated, you can log in to your Account at any given moment in the future, using the provided e-mail address and password. 

An Account may only be used by one single person. An Account shared by multiple people is not permitted. One person may not maintain more than one Account.

You are solely responsible for all activity under your Account.

You are solely responsible for maintaining the security of your Account (including e-mail and password for login). You will promptly inform TRFC of any established unauthorized use of your Account or any other security problem. You will log out of your Account at the end of every session. TRFC cannot and will not be liable for any loss or damage as a result of your failure to comply with the aforementioned security obligations.

  • Second step – actual ticket registration:

To register your ticket, you need to provide certain personal data, at least your first name, last name, address and country of residence.

In order to finalize the ticket registration, you only need to add your unique ticket number and click on the “add ticket” button.

The personal data you provide will be linked to your Festival ticket and wristband.

Your personal data will be processed in conformity with TRFC’s Privacy Policy, accessible via: www.twothousandtreesfestival.co.uk.

  • Activation of RFID-services

Once you successfully registered your ticket, you get access to your personal “My Ticket” page, where you can activate one or more of the aforementioned RFID-services.

  • Cashless payment service

TRFC offers Festival visitors with a registered ticket the ability to pay for the purchase of certain goods and services on the Festival site (including but not limited to the purchase of food and drinks) with (the RFID-chip in) their wristband.

If you want to make use of this “cashless payment service”, you first need to activate the service via the “My Ticket” page, by clicking on the “Pay” button. This will lead you to another page where you can administer the service.

Firstly, you have to select one or more “credit-packs” to top up your account.

Secondly, you have to determine the payments service you want to use, in order to “pay” for the credit-packs you selected.

You will then be taken to a page where you have to choose your payment method. Depending on your choice of payment method, you will have to agree with the specific terms and conditions as determined by the according payment provider (governing the direct contractual relation between you and the payment provider).

By clicking the “agree and continue” button, the cashless payment service will automatically be activated and you will be retransferred to the “My Ticket” page, where you get an overview of your “top-ups”, consumptions and balance.

When arriving at the Festival, your “consumable” (the total amount of “top ups” that can be spent) will automatically be linked to your wristband and you’ll be able to pay with it at the goods and service providers accepting the cashless payment service.

You will be able to top up the level of credit on your wristband during the event at any one of the top up stations located around the festival site.

After the conclusion of the Festival, you will be able to get a refund of your remaining “consumable” by visiting www.twothousandtreesfestival.co.uk where you will be able to reclaim your remaining consumable. There is an administration fee of £1 for this service. This process is online only, and cash refunds are not available at the festival site.

  1. Copyright and other intellectual property rights 

All texts, drawings, photographs, films, images, data, databases, software, names, trademarks, logo’s and other elements of the Service are protected by intellectual property rights and belong to TRFC or third parties.

All databases of the Website are subject to the legal protection of databases, both on their structure as on their content.

TRFC, its logo’s, graphics, button icons, scripts, and service names are trademarks or trade dress. They may not be used in connection with any product or service that is not TRFC’s, in any manner that is likely to cause confusion, or in any manner that disparages or discredits TRFC. All other trademarks not owned by TRFC that appear or might appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by TRFC.

It is strictly prohibited to save, reproduce, modify, publish, distribute, transmit or sell information and content provided on or through the Website.

  1. Limitation of liability

You understand and agree that TRFC cannot and will not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if TRFC has been advised of the possibility of such damages) resulting from:

  • Malfunctions, interruptions or errors in the electronic delivery of services or information through the Website;
  • Viruses that may, despite the precautions taken, occur on the Website;
  • An error and/or negligence committed by employees of TRFC;
  • Fraudulent falsification of data by third parties, due to unauthorized intrusion into the Website;
  • Statements or conduct of any third party on the Website;
  • The inability to use the Service;
  • Unauthorized access to or alteration of your transmissions or data.

For the delivery of the RFID-chips and corresponding technology (including technical support), TRFC engaged PLAYPASS NV, with registered offices at 2018 Antwerp (Belgium). PLAYPASS NV only operates as a technical service provider, in name and for the account of TRFC who remains fully responsible for the Service. PLAYPASS NV. is not a party to the contract between you and TRFC arising from the acceptance of the present Terms of Service.

  1. Miscellaneous

TRFC may, at its sole discretion, modify and revise the present Terms of Service at any time. The modified or revised Terms of Service become applicable at the moment they are published on the Website. 

The failure of TRFC to exercise or enforce any right or provision of the present Terms of Service shall not constitute a waiver of such right or provision.

TRFC may transfer its rights and obligations arising from the present Terms of Service to third parties.

In case one or more aspects of the present Terms of Service, in whole or in part, are or seem to be unenforceable, this does not affect the validity and enforceability of the remaining provisions.

In case of a conflict between the present Terms of Service and any compulsory clause of the laws of your country of origin, you will refrain from any action which is contrary to the compulsory clauses in question. You will safeguard TRFC from any liability on this matter.

  1. Applicable law and competent court

The present Terms of Service are governed by the law of England.

Parties agree that, in case of any dispute related to the Service (including but not limited to the present Terms of Service), only the courts of England have jurisdiction to determine any dispute.